Terms and Conditions
Welcome to Vegastars Terms and Conditions. This page sets out the rules governing access to and use of our casino platform, accounts, games, payments and promotions. It explains the relationship between us and users, the responsibilities of account holders, eligibility requirements, acceptable use, bonus principles, deposit and withdrawal conditions, how disputes are handled, and how we update these terms. Read carefully before creating an account or placing real money wagers. Continuing to use the site indicates acceptance of these terms and any updates published here.
Account responsibilities
Registration details must be accurate and kept up to date. Account access is limited to one account per person, household or registered device. Passwords and security credentials must be kept confidential. Suspicious activity, unauthorised access or misuse should be reported to support immediately. Accounts may be suspended or closed for breach of terms, bonus abuse, fraud or use from restricted locations.
Registration and verification
Complete KYC verification when requested. Identification, proof of address and proof of payment may be required before withdrawals. Full functionality, higher limits and payouts depend on successful verification.
Eligibility requirements
Only users meeting minimum legal age in their jurisdiction may gamble. Account holders must be permitted by local law to use offshore casino services. Individuals from restricted countries listed in the site Terms and Conditions are not eligible to open accounts. Eligibility checks apply at registration and periodically thereafter.
Acceptable use of the service
Use the platform only for lawful gaming activity. Do not attempt to manipulate games, exploit bonuses, collude with other users, place fraudulent deposits or perform chargebacks. Automated play, bots or tampering with game clients is prohibited. Repeated breaches may result in account closure and forfeiture of funds or bonuses.
Bonus and promotion rules - general principles
Promotions are subject to specific T&Cs. Typical rules include minimum deposit, wagering requirements and game contribution percentages. Wagering on bonus funds commonly ranges from 30x to 40x. Maximum bet limits may apply while a bonus is active. Bonuses can be voided for abuse, multiple accounts or failure to meet verification requirements. Time limits for wagering and free spin use will be stated in each promotion.
Deposits and withdrawals
Supported payment methods include card, POLi, bank transfer, e-wallets, Neosurf and cryptocurrencies. Minimum deposit requirements start at around NZ$20. Minimum withdrawal thresholds typically begin near NZ$30. Withdrawals require verified identity and payment method confirmation. Crypto payouts are usually processed faster; e-wallet and bank payouts proceed after approval and may incur third party fees. Transaction limits and processing times depend on method and account status.
Dispute handling
Contact live chat or support email first to raise issues. Provide account details and documentation when requested. Unresolved complaints may be escalated via the complaints channel described in the account Terms and Conditions. Decisions on disputes will follow the site rules and applicable law where stated.
Updates to the terms
Terms may be updated and published on the site. Continued use after changes indicates acceptance. Significant updates will be posted and, where required, notified through account messages. Check the Terms and Conditions regularly to stay informed about any changes.